You have up to 60 days to return an item. As long as the item has been unused, unworn and unwashed, we would be happy to offer a refund.
With the introduction of the new tagging system, we request that tag must remain attached to the item in order to be eligible for return. If an item is returned without a tag, the item would be ineligible for a refund and we would be unable to process the return for the item.
Please note that your return timeframe begins from the date of purchase, and not the date of delivery.
If you wish to send a package back outwith this timeframe, we would be unable to provide an extension or issue a return label, as our system will not allow us to do so.
Please note that no refunds will be issued until each item has gone through a quality check by our returns team, any item returned to us damaged, worn or in an unsuitable condition will not be accepted as a return.
Once we receive the returned items into our HQ, and they have gone through the
mandatory quality checks you will receive an email to confirm your refund and this will be processed
within 5 working days. Please note that shipping fees paid to receive your order are non-refundable.
We do not currently provide an exchange service and all returns will be refunded
to the original payment method.
Make sure to place your invoice within your package. (If you do not have your invoice not to worry, you can pop in a note along with your name, order number, and the items you are returning along with the return reasons)
Please contact us if you have any issues and we will resolve it right away. We ask that you wait 18 days from the date you sent your return to allow time for your return to be processed and
refunded.
All returns are free, and a refund will be issued once we have received the item(s) and processed them.
Please note that if you would like to return items from differing orders, we kindly ask if they can be returned in separate packages, with their unique returns label included, as this will allow our amazing returns team to assess your items and process the refund as soon as possible!
**Due to hygiene reasons all underwear, socks, water bottles, gym towels, scrunchies and headbands will not be accepted as a valid return unless in an unused condition and in original packaging**
If you have any questions, please don't hesitate to reach out and our dedicated customer care team will be happy to help!