You can make a return by visiting our Returns Portal and by clicking on "Make A Return" under the region you are in. This will take you to a self-service portal, which will allow you to print off and send back your order for free.
Please note that your return timeframe begins from the date of purchase, and not the date of delivery.
Once your return has been dropped off to the courier, we kindly ask that you allow enough time for your return to reach us here at DFYNE HQ, where it will be assessed and refunded. If you have not received your refund within 18 days, please reach out to our Customer Care team here
As taxes and duties are paid directly to your local customs office, please note that this fee is non-refundable and will come off the total value of your order when your refund has been processed.
Our courier will endeavour to deliver your return as soon as possible; however, our team is here to assist you with your returns tracking.
Please note that if you would like to return items from differing orders, we kindly ask if they can be returned in separate packages, with their unique returns label included, as this will allow our amazing returns team to assess your items and process the refund as soon as possible!