Looking to cancel or amend your order? Customers have access to do this directly on their account up until the point of fulfilment within our warehouse.
Once you have placed your order, you will receive your confirmation email. Within this email, there should be an option to Edit or Cancel your order. If you click on this and log into your account, this will allow you to update your most recent order. - It will appear like below.
Once an order is placed, we are unfortunately unable to change this on our end and therefore we would ask that you return any unwanted items to us through our free online Returns Portal where we will process a full refund within 5 working days, once this has been received back at DFYNE HQ, as this allows quality checks to be carried out. You can read more about this on our returns page via our website.
If you wish to update your delivery details with our courier after the point of fulfilment - you can do so via this link: https://ondemand.dhl.com/
If you have any questions, please don't hesitate to reach out and our dedicated customer care team will be happy to help!